Positive Phone Calls
When we think in terms of communication, we envision either the “face to face” or the virtual kind (email, text messaging, etc.) One seems personal and the others, well, we try to make them personal, but something always seems like it’s always a little missing.
And while it’s hard to make electronic messages genuinely personal, a phone call falls somewhere in the middle. No, that person isn’t face-to-face but you are hearing a human voice and communication certainly does occur.
Here are a few ways to add some positivity to your phone communications:
1. Check your Voice. We all respond to calm, soothing voices in a positive manner. Before you call a friend or a colleague, hum and yawn a little. This brings your voice forward and assists in making your speaking voice sound more melifluous and welcoming.
2. Start it off Right. Just as we often judge someone within seconds of meeting, we also can sense someone’s mood fairly quickly by the way he or she answers the phone. Remember to sound upbeat and happy to hear the caller, regardless of whether you are. Better communications happen when people feel respected and honored.
3. Listen, listen and listen. Listening is even more challenging on the phone than in person. Take a moment to breathe and genuinely hear what the person has to tell you. Hear the way in which they’re telling you something. Listening is always key and more important when we’re physically removed from the person with whom we’re speaking.
4. End Kindly. A proper goodbye feels good to both parties. Don’t end too abruptly; some people feel secretly hurt by hasty departures. Think of being on a see-saw with a friend. When it’s time to get off, you do so gently and fairly, together, so both parties feel safe and content.









